Chat med headspace

The chat is for you who are between 12 and 25 years old, and who need to talk through your thoughts and feelings, and what is taking up a lot of space in your mind.

Nothing is too big or too small. We’re here if you need someone to listen, and we’re also happy to help you find the right support elsewhere if needed.

The chat counselling is free and anonymous. Read more about this below in the section “What can you see about me?”. When you start a chat, you’ll be taken to a questionnaire where you can fill in your age, gender, municipality, and what you want to talk about – you remain completely anonymous. When a counsellor is available, you’ll be connected to a conversation. Sometimes there may be a short wait.

If there is a wait, you’ll be informed of your place in the queue. When a counsellor becomes available, a sound will play, and you can start the chat. In urgent or life-threatening situations, we refer you to 112.

When the chat conversation ends, no one can see what was written in the chat. All our counsellors are bound by confidentiality, and they cannot see or save your IP or email address.

With us, the virtual door is always open

Everyone can need someone to talk to, and we’re here to listen when something in life feels overwhelming.

There may be waiting times, but our skilled volunteer counsellors work hard to reach everyone who wants a conversation. It’s not possible to request a specific counsellor, but we can guarantee that no matter who you talk to, you remain anonymous, and we’ll always do our best to help you.

You’re also welcome if you’re a relative or a professional who wants to talk about what’s weighing on you or the young person you know.

We’re looking forward to meeting you!

In the headspace chat, you’ll most often chat with our regular volunteer youth counsellors. In addition, we have a small team of paid youth counsellors who mainly handle the day-to-day operations.

ungerådgiver Helle

Helle
youth counsellor

ungerådgiver Nana

Nana
youth counsellor (on parental leave)

centerchef Rasmus

Rasmus Thoborg Stage
centre manager

e-mail: rs@headspace.dk
tlf. 25 97 44 49

ungerådgiver Camilla

Camilla
youth counsellor

ungerådgiver Hannah

Hannah
youth counsellor

ungerådgiver Nanna

Nanna
youth counsellor

ungerådgiver Rebecca

Rebecca
maternity cover

If you are a young person, a relative, or a professional and want a conversation with our volunteer chat counsellors, you can log in to the chat by clicking “Chat with us.”

If you want to book an appointment for an in-person conversation at a headspace centre or simply learn more about our services around the country, you can find contact details for a headspace near you under “find your headspace”.

If your inquiry is about the possibility of a collaboration with a local headspace centre, you can also find contact details for our local centre managers under “find your headspace”.

The chat is for you who are between 12 and 25 years old, and who need to talk through your thoughts and feelings, and what is taking up a lot of space in your life.

You’re also welcome to chat if you’re a relative or a professional and want to talk to someone about what’s weighing on you.

In the chat, you’ll meet a headspace counsellor who is ready to talk with you about exactly what’s weighing on your life.

At headspace, many of our counsellors are volunteers. All our counsellors have completed mandatory training, and there is always a staff member present to support them in every conversation.

In the chat, you can always remain anonymous. This means we cannot see who you are, where you are, or what you’re doing. To protect your anonymity in the chat, it’s important that you avoid sharing your name, address, school name, or other information that could reveal your identity. Always be mindful of how much information you share about yourself.

When you start a chat, you’ll be asked if you want to fill out a questionnaire. We use this information to register your conversation, but we cannot use it to find out who you are.

When a chat conversation ends, you may be asked if you want to fill out a questionnaire. This gives us insight into what’s weighing on the young people who use our chat.

You will be able to see our conversation after it ends, until you close the window or your browser.

Tavshedspligt, underretningspligt og afværgepligt
I chatten ønsker vi at skabe et trygt rum, hvor du kan dele dine tanker uden bekymring for, at det bliver videregivet. Derfor har alle vores frivillige og lønnede ungerådgivere tavshedspligt, hvilket betyder, at de ikke må dele det, du fortæller, med nogen uden for headspace.

Under the law, confidentiality may be overridden in certain situations. Staff and volunteers in the chat are therefore required to notify the municipality if we become aware of, or have reason to believe, that a child or young person under 18 needs special support, or if we learn that a child or young person under 18 is being neglected or subjected to degrading treatment by their parents or other caregivers, or is living in conditions that endanger their health or development. The purpose of this is to ensure that the child or young person receives the necessary help.

All adults in Denmark have a duty to prevent harm according to the law. This means that in certain cases, if we assess that you are a danger to yourself or others, headspace may ask for your identity to ensure you receive the right help. This applies, for example, if you are at risk of suicide or have plans to harm another person.

A chat conversation usually lasts between half an hour and an hour.

You’re always welcome to return to the chat – as many times and as often as you need.

It’s not possible to request specific counsellors, but we can guarantee that no matter who you talk to, you remain anonymous, and we will always do our best to help you.

In the chat, we don’t require any preparation before the conversation. You can write about big or small things, and we’ll start wherever it makes the most sense for you. Some people like to have a few sentences ready before the chat begins, which can also be helpful, as it gives us more time to ask questions.

If, after our chat, you’d like to book a conversation at one of our many headspace centres, you’re very welcome to do so.

You can find addresses and contact details for all centres here.

It’s important to us that you have a positive experience using our counselling services.

If you feel that you’ve had a negative experience with headspace, we encourage you to submit a written complaint and share your experience.

You can do so here.