Good conversations are often enough
In headspace no problem is too big or too small. Young people can visit headspace with issues or thoughts that vary both in terms of topic and scope. This requires a certain flexibility from our volunteering counsellors , which is why they are thoroughly educated and trained in the headspace conversation model. headspace has been certified and accredited by the organization RådgivningsDanmark, which guarantees the quality of civil society services in Denmark.
Two counselors in every conversation
There are always to counsellors in each conversation with a young person. This enables us to put what each of us into perspective and allows us to create a space where the interpersonal conversation comes into focus.
The volunteering counselors participate in a minor supervision session with a qualified third party at headspace after each conversation. The purpose of this session is to ensure the quality of the conversations and to support the reflection and learning process for each volunteer.
Therefore the minor supervision affects both the conversation itself, e.g. whether headspace is the right offer for the young person, and provides a possibility to talk about challenges, uncertainties, doubts, and which alternate conversational paths the volunteers could take in order to improve the conversations.
You can also chat with us
You are 100% anonymous when you chat with us, and it is completely free of charge.
The chat works a bit like a headspace center; if you need to talk about thoughts or concerns or other things that you might struggle with. We are here if you miss someone who listens to you, and we are also happy to help you find the right help elsewhere if needed.
A chat conversation typically lasts between 30 minutes to an hour, but it can vary. Therefore, we sometimes have a chat-queue, but our skilled volunteers work hard to reach everyone who wants a conversation.
As we take turns chatting, it is not possible to ask for a specific volunteer, but we can guarantee, that no matter who you talk to, you are anonymous, and we will always try to help you the best way possible.
We do not start new conversations 30 minutes before the chat closes to ensure that there is enough time to have a proper conversation.
In acute and life-threatening situations, we will refer to your own doctor or the emergency number 112, otherwise, we need you to give up your anonymity in order for us to help you get the right help
All counsellors in headspace receive supervision.
The purpose of supervision in headspace is to create both learning and development opportunities, but at the same time there is also a control and assessment aspect to it.
The supervision helps to ensure that challenges, reflections, and considerations – especially concerning the conversations – are validated and qualified. In this way, supervision qualifies the conversations, as supervision can ensure a developmental and learning process for each volunteer.
At the same time, the supervision allows the counselors to handle experiences from their counseling work with young people. Supervision is also effective in handling the effects that the counseling work can have on the counselors.
Bridge-building to other offers
headspace does not offer clinical treatment. We offer young people someone to talk to. In our experience good conversations are sometimes enough, but in approximately one out of five conversations, we need to build bridges to other offers. This can be to other voluntary organizations, to treatment/therapy, or more specialized services.
We offer bridge building when the young person needs more help or another kind of help than the one headspace offers. Therefore, it is paramount in all the headspace centers to know and keep in touch with other offers in the municipal and regional framework as well as in other voluntary organizations.
Our headspace conversation model
Our counseling is based on a model, which you can see below. If you click on the individual parts of the model, you will be able to read more about how we work to establish contact in the conversations, uncover the young person’s issues, and get closer to the young person’s opportunities to apply changes.